Inherent Distressed Nature of Rare Finds’ Products:
Rare Finds carries new furniture handcrafted from reclaimed lumber and metal which varies in consistency and finish texture. This wood furniture has a natural tendency to expand and contract based on humidity and geographical location. Many of Rare Finds accessories are produced with earthen clays and natural pigments to obtain rustic finishes. The images you see on our website may not accurately represent the finish and texture of the product you order. Vintage items may be worn, chipped, faded or distressed in various ways. These character flaws are what give each piece their uniqueness and individuality.
Shipping Damage: Upon delivery of your product, inspect the product for damage. If you see damages, note it to the delivery person/driver. Do not sign for a box without noting damage. Please save all of the original packing and report the damage to Rare Finds via email. We will then contact you to discuss the best repair or replacement options with you.
Buyer’s Remorse: We take great pride in the quality and craftsmanship of our products. You may return your purchase within 7 days for an in-store credit of the merchandise value or an exchange of equal value. We have a No Refund Policy. We cannot accept returns on special-order items, items damaged through normal wear and tear, or final sale items.
You may return merchandise for a replacement by emailing or calling us, as well as returning the item to the store.